Privacy Policy for Deafconnect
Effective Date: 22/09/24
At Deafconnect, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. This policy applies to all personal data processed by Deafconnect, including through our website, services, and other interactions with you.
1. Who We Are
We are Deafconnect, a registered charity in England and Wales.
Charity Registration Number: 1124196
Company Registration Number: 06423466
Registered Address: The Spencer Dallington Community Centre, Tintern Ave, Northampton NN5 7BZ
For privacy-related inquiries, you can contact us at:
Email: general@deafconnect.org.uk
Phone: 01604 589011
2. Information We Collect
We may collect and process the following data about you:
Personal Information: Such as your name, email address, phone number, postal address, and other contact details.
Non-Personal Information: Data that cannot be used to personally identify you, such as website usage data or anonymized information from surveys or interactions.
We may collect information from you when you:
Subscribe to our mailing list or newsletters.
Register for events or programs.
Make donations.
Engage with us on social media or other digital platforms.
Communicate with us by email, phone, or in person.
3. How We Use Your Information
We use your information to
Respond to your inquiries and provide services.
Process donations and gift aid claims.
Keep you informed about Deafconnect’s activities, events, and services.
Improve our services and user experience through analytics.
Comply with legal obligations, including reporting to regulatory bodies such as the Charity Commission.
Keep accurate internal records for audit and financial purposes.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
Service Providers: Third-party vendors who help us manage our operations, such as email services, IT support, or payment processors.
These providers are bound by data protection agreements.
Legal Obligations: We may disclose your information where required by law, or to protect the rights and safety of Deafconnect, its users, or others.
5. Data Security
We are committed to protecting the security of your personal information. We use appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of your data. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
6. Cookies and Website Usage
Our website uses cookies to enhance user experience and collect data about how our site is used. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.
We use third-party tools such as Google Analytics to understand how visitors use our website. This information helps us improve our services and tailor content to your interests. Data collected by Google Analytics is anonymized.
7. Your Rights
Under UK data protection law, you have the following rights:
Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to correct or update inaccurate or incomplete personal data.
Deletion: You can request that we delete your personal information, although we may need to retain some data to meet legal obligations.
Opt-out of Communications: You can unsubscribe from our newsletters or email updates at any time by following the link at the bottom of our emails or contacting us directly.
Complaints: If you believe your data rights have been breached, you can lodge a complaint with the UK Information Commissioner’s Office (ICO).
8. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to meet any legal, accounting, or reporting requirements.
9. Third-Party Links
Our website or communications may contain links to other websites. Please note that this Privacy Policy applies only to Deafconnect, and we are not responsible for the privacy practices or content of external sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please check back regularly to review any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: general@deafconnect.org.uk
Phone: 01604 589011
Address: The Spencer Dallington Community Centre, Tintern Ave, Northampton NN5 7BZ
Deafconnect is dedicated to safeguarding your privacy and ensuring that your personal information is treated with the utmost care and respect.